Shipping & Returns

Shipping

SUUVENIR offers Australia wide free standard shipping for all orders over $120.

Please allow 1-3 business days for your order to be processed and shipped. You will receive a confirmation email once your order has been placed, followed by shipping confirmation once your items have been shipped.  

Standard Shipping within Australia: 1-4 business days*

Currently we do not provide overseas shipping, however we will let you know when this does become available

Please note that we are unable to ship to PO Boxes.

Please allow for extended processing and delivery times during sale and other promotional periods. We appreciate your patience during this time!

*Delivery times are based on Metro areas, please allow an additional 1-2 days for regional deliveries.

 

Returns

Please choose your items carefully as we do not exchange or refund due to a change of mind. We can only offer an exchange or refund due to damaged items.

If in the event this does unfortunately occur, please email returns@suuvenir.com within 7 days of receiving your item. SUUVENIR will then assess your claim and provide you with an address to ship the return if approved. 

Once we receive your item and your claim is approved an exchange or refund will be given. In the case of an exchange the new item will be posted to you and you will be provided with a new tracking number.