FAQ's

Our Products

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How do I care for my SUUVENIR products?
SUUVENIR’s products are delicate, unique and handmade. Our glassware is hand-blown and our ceramics hand painted, meaning you may find small variations in our products which makes each item perfectly imperfect!
We recommend treating your pieces with extra care by washing all SUUVENIR products by hand.
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Shipping & Returns

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How long will my order take to be shipped?
Please allow 1-4 business days for all orders to be processed and shipped.
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Do you offer overseas shipping?
Currently we do not provide overseas shipping, however we will let you know when this does become available
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Do you accept refunds?
Please choose your items carefully as we do not exchange or refund due to a change of mind. We can only offer an exchange or refund due to damaged items.
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What if my item is damaged when I receive it?
If in the event your item is damaged, we will gladly accept the return or exchange of an unused, damaged item within 7 business days. Please refer to our refund policy for further details.